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FAQ

Frequently Asked Questions

If you are looking for information about something you don't see covered here, please contact us and we will get back to you as quickly as possible with whatever help we can offer.

Where are you located / Where do you ship from?

We are located at 2719 N. Campbell Ave, Tucson, AZ 85719. Please contact us first if you would like to visit - we do not have a retail storefront so surprise guests are usually met with confused expressions.

How's the weather there?

April through October: Hot.

November through March: Beautiful.

Free Shipping?

We offer free economy shipping to the continental United States on all orders, regardless of order size or value. If you select "Free Shipping" at checkout you are authorizing us to use the least expensive service available regardless of delivery speed. Under almost any circumstance, delivery won't take more than 5 business days after leaving our warehouse. If you need your order faster, please select a shipping option at checkout with a guaranteed delivery time frame (see "How long will my shipment take to arrive" below).

If you are in Alaska or Hawaii: with our sincere apologies, we can't afford to offer you Free shipping - it's simply too expensive under almost any circumstance. We hope you find our shipping estimates fair - if not please see below under "The shipping cost I'm seeing is too high". Thank you for your understanding.

How long is your handling time?

We operate on the assumption that once you place an order, you want it as fast as possible (while taking transit time into consideration). We will do everything possible to ship your order same-day (if placed before 2PM PST), but under normal circumstances it won't take longer than 6 business hours to get your order shipped.

How long will my shipment take to arrive?

We evaluate each order to find the most economical shipping service available based on order size and your location. If you choose "Free Shipping" at checkout, we will use that service (which is often FedEx Ground). This service map is specific to Ground, but is also a good approximation of other services' transit times as well:

FedEx Ground Outbound Service Map

fedex-ground-map.png

What are estimated transit times for upgraded service options?

In descending order, by transit time:

  • FedEx Priority Overnight - Delivery by 10:30AM (most areas) the following business day
  • FedEx Standard Overnight - Delivery by 3PM (most areas) the following business day
  • FedEx 2-Day - Delivery by 3PM (most areas) two business days after pickup
  • USPS Priority Mail Express - Delivery by 5PM two days (including Saturday) after pickup
  • FedEx Express Saver - Delivery by 3PM (most areas) three business days after pickup
  • USPS Priority Mail - Delivery by 5PM either two or three business days after pickup - including Saturdays and depending on distance
  • USPS First Class - Restriced to 13 ouces or less, delivery within four business days including Saturday
  • FedEx Ground / Home Delivery - See service map above
  • USPS Parcel Select - Delivery within 14 business days after pickup - including Saturdays and depending on distance.

 

Can you ship via Overnight services?

Yes! You will find overnight, 2-day and 3-day guaranteed service from FedEx at checkout as well as options from USPS for speedier service. If you would like us to bill your FedEx or UPS account directly, please enter your account number in the "Notes" section during checkout. If it's a UPS account, we'll also need the billing zip code for that account.

The shipping cost I'm seeing at checkout is too high.

We have tried to set up our shipping quote system to give our customers the most accurate quote possible, but as with any system it might not work perfectly all the time. Please double check that your shipping address and item quantity is accurate, then if it still seems unreasonably high please contact us and we'll check the rates for you.

 

I live outside of the US. Will you ship to me?

Due to the very high cost of international shipping, we can only offer to get you an exact shipping quote and ask that you pay our cost on top of the cost of equipment. We are unable to offer you any warranty on the equipment - our responsibility ends upon providing tracking information. Please don't ask us to misrepresent on customs documents - we can't help with that and you are responsible for all import duties, fees, taxes and other assocaited costs. We know this sounds harsh, but the costs that international sales incur usually create a situation where we are losing money just by fulfilling our obligations - and that's not good business in this skinny margin industry.

If you still want to do business with us, contact us and we will gather all the necessary info - our website is not able to process orders with international shipping addresses so you will not be able to place your order this way.

Where is my tracking number?

If you created an account on our site at checkout, you can find tracking information in your order list.

After placing an order, you will receive tracking information in both of these ways:

  • Via email to the address you provided, coming from the shipping carrier we used (FedEx, UPS or USPS)
  • Via email to the address you provided, coming from our website.

 

Sometimes these automated emails get caught in Spam filters, so please double check there. If you can't find it, contact us and we'll retrieve it for you.

 

Why didn't I receive a User Guide with my order?

We don't include user guides or manuals with any of our equipment - it is our well-researched belief that nearly any user guide for the equipment we're offering for sale can be quickly located online using your favorite search engine and without the use of paper.

We realize that some of our competitors include these with every order, but if only 25% of our customers actually need this document (which is often 50+ pages long), that means 75% of the time this would be wasted energy, money and time when it ends up in the recycling bin or trash can.

We want to make sure you're not only satisfied with our equipment but also with our service, and we take that very seriously. If you can't locate a user guide for your product please contact us and we will get it to you in electronic format as quickly as possible.

What is your Return Policy?

Our base-line warranty covers you for 90 days - and on many of our products we offer you the opportunity to extend this to 6 months or 1 year for a small additional cost. During this warranty period, we offer you full rights of return along with free technical assistance and troubleshooting. If anything isn't as expected, please contact us and we will work towards a resolution as fast as possible.

Our general approach to returns is: if we make a mistake, we will do everything possible to correct it to your full satisfaction - as fast as possible and at our expense. If a buyer makes a mistake, we feel it is reasonable to ask to be reimbursed for some of the hard costs associated ("Free" shipping, re-testing, re-stocking).

If the equipment you ordered is not functional, our first preference is always to replace it - we leave no customer hanging and take your satisfaction very seriously. If for some reason we are unable to replace, we will issue RMA information along with a preapid return label for a full refund.

If the equipment you ordered is not compatible with your system/application, you ordered the wrong item, or are feeling buyer's remorse and we are unable to help you source replacement equipment, we will issue RMA information and either pay return shipping or ask that you cover this expense (especially when we've already paid for "Free" shipping to you). If we pay for return shipping, we reserve the right to deduct:

  • Actual cost of original "free" shipping to you.
  • Return shipping cost back to us
  • A minimum 15% restocking fee
We realize that some other companies may offer more generous policies, but we are a small, family-run local business and if we absorbed all of these costs all of the time we would quickly find ourselves out of a job.

 

Do you offer Advance Replacements?

Advance Replacements are available with funds secured then refunded upon return of defective equipment. Please contact us for details.

Who is Yada Yada Telecom?

We have been in business since 1985 and have developed expertise in most major equipment manufacturers - including legacy systems which many of our competitors no longer support. In addition to "vintage" or legacy equipment we stock a full range of modern IP telephony equipment and everything in between. If you are looking for something that you don't find in our inventory, please contact us as we may have recently acquired it or may be able to help you locate a cost-effective solution.

3rd Party Ads

You may have noticed that we do not participate in any affiliate marketing or advertising with any 3rd party with the exception of Google AdWords and Analytics. While we recognize that this may "leave money on the table", we have made a conscious decision not to pursue that revenue stream.

Aside from the common annoyance of irrelevant ads or having a single search engine query follow you around, we tend to agree with recent surveys that suggest buyers "just want to be left alone" while they shop. That's how we feel, and we hope you enjoy the clean shopping experience we are striving for.

If you have any questions while you are browsing, please click the chat box at the bottom right corner of your screen, send us a message, call us at 520-888-7888 or send a question via text and we will be more than happy to help you get the answer you need.